Thank you for purchasing from Iza Collections.
We are a wholesale supplier of women’s clothing and apparel. Because our products are sold primarily on a wholesale basis and orders may be prepared specifically according to the buyer’s requirements, we maintain the following Refund & Returns Policy.
By placing an order with Iza Collections, you acknowledge and agree to the terms of this policy.
1. Wholesale Orders
All orders placed with Iza Collections are considered wholesale/business orders.
Customers are responsible for reviewing product details, quantities, sizes, colours, prices, and other order information before confirming an order.
Once an order has been confirmed and processed, cancellations, returns, or exchanges may not be accepted except in the circumstances specifically described in this policy.
2. When We Accept Returns
We may accept a return or replacement request if:
- You received a product that is defective or damaged.
- You received an incorrect product or an item different from what was ordered.
- The quantity delivered is materially different from the quantity confirmed in your order.
- The product has a manufacturing defect that was not disclosed before purchase.
- The product was damaged during transportation and the issue is reported within the required time period.
Any return or replacement is subject to our verification and approval.
3. Products That Cannot Be Returned
Returns or exchanges will generally not be accepted for:
- Products that have been worn, washed, altered, repaired, or used.
- Products damaged after delivery due to customer handling or improper care.
- Products damaged because of incorrect washing, ironing, storage, or other improper use.
- Products returned without prior approval from Iza Collections.
- Products returned after the applicable return-reporting period.
- Products purchased at special, clearance, discounted, or final-sale prices, unless the product is defective or incorrectly supplied.
- Products where the customer simply changes their mind or no longer requires the goods.
- Minor variations in colour, print, texture, stitching, or appearance that may naturally occur between manufacturing batches or due to differences in screens and photography.
- Products that have been modified, customized, or altered at the customer’s request.
4. Reporting a Damaged, Defective, or Incorrect Product
If you receive a damaged, defective, or incorrect product, please contact us as soon as possible.
You should contact us within 48 hours of receiving the order and provide:
- Order number or invoice number
- Customer/business name
- Description of the issue
- Clear photographs of the product
- Photographs of the packaging, shipping label, and parcel where relevant
- Video evidence, where reasonably requested
- Any other information required to verify the issue
Please do not return the product before receiving confirmation from Iza Collections.
Failure to report an issue within the specified period may result in the return or replacement request being rejected.
5. Return Approval
After receiving your request and supporting evidence, we will review the issue.
If the return is approved, we will provide instructions regarding the return process and the applicable return address.
Do not send products to us without prior approval. Unauthorized returns may not be accepted or processed.
We reserve the right to inspect returned products before approving a replacement or refund.
6. Return Shipping
If the product is confirmed by us to have been defective, damaged before delivery, or incorrectly supplied, Iza Collections may, at its discretion, arrange or reimburse reasonable return shipping costs.
If the return is not due to an error or defect attributable to Iza Collections, the customer may be responsible for the applicable return shipping costs.
Return shipping arrangements will be communicated to the customer after the return request has been reviewed.
7. Refunds
If a refund is approved, the refund amount will depend on the circumstances of the return and the amount actually paid for the affected product.
Approved refunds may be issued through the original payment method or another reasonable payment method agreed with the customer.
Refund processing times may vary depending on the payment provider, bank, or financial institution.
Shipping charges, transaction fees, or other non-refundable charges may not be refundable unless required by applicable law or determined otherwise by Iza Collections.
8. Replacement
Where appropriate, Iza Collections may offer a replacement instead of a refund.
Replacement will be subject to product availability.
If the same product is unavailable, we may, at our discretion:
- Offer an alternative product of comparable value;
- Issue a credit;
- Provide a refund for the affected product; or
- Offer another mutually agreed solution.
9. Order Cancellation
Because we process wholesale orders for business customers, cancellation requests should be made as soon as possible after placing an order.
An order may not be cancelled once it has been processed, packed, dispatched, customized, or otherwise committed for fulfilment.
If a cancellation is accepted, any applicable payment-processing, shipping, customization, or other costs may be deducted from the amount refunded, subject to applicable law.
10. Delivery and Unclaimed Packages
Customers are responsible for providing accurate delivery information when placing an order.
Iza Collections is not responsible for delays or failed delivery caused by:
- Incorrect or incomplete address information
- Recipient being unavailable
- Refusal to accept delivery
- Failure to respond to the courier
- Incorrect contact information
- Other circumstances attributable to the customer
If a package is returned to us because it could not be delivered for reasons attributable to the customer, additional shipping or re-delivery charges may apply.
11. Inspection on Delivery
Wholesale customers are encouraged to inspect their shipment promptly after delivery.
Where possible, customers should check:
- Number of packages received
- Product quantities
- Product condition
- Sizes and colours
- Product styles
- Visible damage to packaging or products
If there is visible damage to the package at the time of delivery, customers should document the condition with photographs or video and notify us promptly.
12. Colour, Size, and Product Variations
Product images displayed on our website are intended to provide a general representation of the products.
Actual colours may vary slightly depending on photography, lighting, manufacturing batches, and the customer’s screen or device.
Minor differences in measurements, stitching, print placement, texture, colour, or finish that do not materially affect the product may not qualify as a defect or reason for return.
13. Sale and Discounted Products
Products sold under special offers, clearance sales, promotional pricing, or final-sale terms may not be eligible for return or refund unless they are defective, damaged, or incorrectly supplied, or unless otherwise required by applicable law.
The applicable terms may be communicated at the time of purchase.
14. Refund Processing Time
Once a refund has been approved, we will initiate the refund within a reasonable period.
The time required for the refund to appear in your account may depend on your payment provider or bank.
Iza Collections is not responsible for delays caused by banks, payment gateways, or other third-party financial institutions.
15. Exchanges
Exchanges are not automatically available for wholesale orders.
If an exchange is requested because of a defect, incorrect product, or other qualifying issue, we will review the request and determine whether a replacement or exchange can be provided.
16. Exceptions
Nothing in this policy is intended to limit any rights or remedies that cannot legally be excluded under applicable law.
Where applicable consumer protection, e-commerce, or other laws provide mandatory rights, those rights will continue to apply.
17. Changes to This Policy
Iza Collections may update this Refund & Returns Policy from time to time.
Any changes will be posted on this page with an updated “Last Updated” date.
Customers are encouraged to review the policy before placing an order.
18. Contact Us
For questions regarding refunds, returns, replacements, damaged products, or order issues, please contact us:
Iza Collections
Email: info@izacollectionshop.com
Phone: +91 9967389672 / +91 7738610747
Website: izacollectionshop.com
Business Address:
[Insert your complete business/registered address here]
When contacting us about a return or refund, please include your order number or invoice number and relevant photographs or other supporting information.